Thinking about customer experience, the first thing that comes to mind is providing good customer support. A team prepared to deal with the customers' needs is essential for a successful company.

As a company, we are always looking for our clients needs, and so for our client’s customer needs. To take care of them, Pagsmile has a support team ready to supply their needs, clarify doubts, solve problems and listen to complaints about the services provided by us. Which means that if your customers have some issues with the payment, they can contact our customer support and we will take care of them. 

Once your customers have the need to contact Pagsmile’s support team, they can open a request via our LiveChat, which is our official customer support channel. It is a simple procedure that takes only a few minutes. 

The process is simple: first of all, they must access our support page via this link or click at the button downside our portal. After being redirected to the LiveChat form, they should fill the required information and finish the request by sending us the ticket. At the same time, the ticket will be redirected to a queue and the client should wait for the response.

It is important to remember that only one ticket per person is required. When more than one request is created, the queue gets overloaded increasing the time for the person, and the other clients, receiving their answers. 

By this article, we want to reinforce that Pagsmile is looking for our clients and customers needs. We only contact our customers via our official customer support channel. If someone contacts your customers passing through a Pagsmile employee via unofficial ways, please, guide them to not send personal information or money and contact us via our support link to report the malicious activity. 

Together we can provide all your customers need to have a great experience with security and support.


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