Job opportunity: Technical Support Engineer


Pagsmile, a revolutionary and proprietary platform to benefit both consumer and the Merchant. We are a start-up Fintech company specializing in cross-border payment in Latin America. As the LATAM leading International Payment Facilitator, Pagsmile covers the mainstream payment methods in Latin American countries, providing acquiring services for Chinese and global companies to help them succeed in Latin America, games, e-commerce, mobile Internet applications and so on. Our headquarter is located in Beijing, China and we also have offices in countries such as Brazil, Mexico, Colombia, Chile and Peru. As we grew, we are not only providing payment solutions, but we do empowerment for different industries and scenarios through payment, such as cross-border e-commerce, video Live broadcast, online games, international remittance, etc.

We are opening a new position as Technical Support, based in Brazil, São Paulo. You will be working closely with the technical team and product team inside the company, and banks, acquirers and suppliers outside the company, to provide our best technical support to Merchants. You will be seizing the opportunity to ride the trend of the times of digital payment booming in Brazil and the whole LATAM region. And you are going to become the key influential factor to the development of the payment industry. 

Find out the details!


Technical Support Engineer


  • Act as the initial point of contact for all products and system related concerns from clients, assist communication between clients and tecnical team.

  • Assist diagnosing, analyzing, solving the problems that may occur in the system to ensure the stable operation of the system.

  • Assist continuous improvement on existing technical solutions.

  • Actively uptade, maintain and monitor all aspects pending issues and following up with clients.


  • A bachelor's degree in computer science or related technology field.

  • Proven experience in relevant programming languages required, i.e. C, C++, Phyton, Java, PHP, etc.

  • 1-3 years of relevant experience in a client focused position involving technical knowledge of a company's products and services, payment sector experience is a plus.

  • Professional written and interpersonal skills are essential when communicating with clients.

  • Accept constructive criticism and customer feedback regarding their experience with software or IT services.

  • Comfortable working in and assisting others through company.

  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.

  • Fluent English, Mandarim is a plus.

Working time: 10:00 - 19:00 - 1 hour for lunch.

Office: Alameda Santos, 1773, São Paulo, SP.

Salary: To be discussed.

Benefits: Food Voucher + Transportation Voucher + Public Holiday + Collective Vacation + Birthday Welfare + Wedding Welfare + Team Building Subsidy + International Travelling (China, Mexico, Colombia, Chile, Peru).

Send your English CV with "job title + your name" to:

[email protected]