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FAQ

Here you can find answers to the most common questions about our payment methods for purchases as well as answers for using Pagsmile to grow your business

I had my account blocked because of payment problems. How to solve this?

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I'm not finding the payment method I want to use, how do I do it?

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My order appears as paid at the store but I did not receive my product. What should I do?

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How can I make sure that everything goes well with my purchase?

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I paid but at the store my purchase is pending, what do I do?

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I made the payment and I have proof of payment. Can you advance the approval of my purchase if I send the receipt to you?

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How long does it take for my purchase to be approved?

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I want to cancel my purchase, how do I do it?

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Can I make purchases directly with you?

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